Customer Privacy Policy
Our Privacy Policy
Sec. 1 Information on the collection of personal data
(1) This Privacy Policy provides information on the collection and processing of your personal data when using our websites at www.lappautomaatio.fi and www.lappautomaatio.com and/or at www.epicsensors.fi and www.epicsensors.com (“Websites”) and any of our services, e.g. when you subscribe to our newsletter, sign up for our events, take part in our recruitment process or when we have a customer relationship with you. Personal data is defined as any information that refers to you personally, e.g. name, address, email addresses, user behavior. Any terms not defined in this Privacy Policy shall be given the meaning allocated to them in our Terms of Service for the Websites (“Terms”) or applicable data protection laws including the EU General Data Protection Regulation (EU 2016/679, “GDPR”). If you do not want us to collect, store, use or share your personal data in the ways described in this Privacy Policy, you may not use the Websites or Services.
(2) The controller of the personal data pursuant to Art. 4 (7) GDPR is
Lapp Automaatio Oy (y-tunnus 1107293-1)
Martinkyläntie 52
01720 Vantaa
p. 020 764 64
order.fi.lav (at) lapp.com
You may contact us at our postal address, by phone or by e-mailing us.
(3) We process personal data as described below only for the purposes they have been collected for . Below we will inform you in detail:
- what personal data we collect, how we collect it, and why;
- how we use such personal data;
- what third party service providers we use and to whom we share your personal data;
- the choices you can make about how we collect, use, and share your personal data;
- how we protect your personal data.
Sec. 2 Your rights
(1) With regard to our company and your personal data, you have the following rights:
- The right of information
- The right to correction or deletion
- The right to restriction or processing
- The right to object against processing
- The right to data portability
- The right to withdraw your consent for processing at any time to the extent we are processing your data based on that consent.
(2) In addition, in case you suspect a breach of data protection legislation in processing of your personal data and the matter is not solved amicably between you and us by negotiating, you may contact the competent supervisory authority to lodge a complaint.
(3) The supervisory authority you may lodge a complaint with is the authority of the Member State of your habitual residence, place of work or place of alleged infringement. The competent authority in Finland is The Office of the Data Protection Ombudsman, Ratapihantie 9, 6. krs, 00520 Helsinki, https://tietosuoja.fi/en/home.
(4) The extent of your rights referred to in the first paragraph of this Sec. 2 is described in more detail in Sec.6 of this Privacy Policy.
Sec. 3 What Personal Data do we collect and for what purposes?
I. Automated Information Collection (Collection of personal data on visiting our Websites and use of cookies)
(1) If you use our Websites for merely informational purposes i.e. you do not register on the Websites or send us other information, we collect only those personal data that your browser transmits to our server. When you visit our Websites, we collect the following data which are technically required for us to display our Websites to you and to guarantee stability and security (legal basis is art. 6 (1) p. 1 lit. f GDPR):
- IP address
- Date and time of inquiry
- Time zone difference compared to Greenwich Mean Time (GMT)
- Request content (defined page)
- Access status/http status code
- Respective data volume transmitted
- Website making the request
- Browser
- Operating system and its interface
- Language and browser software version
(2) When using our Websites, in addition to collecting the above-mentioned data, cookies are stored on your computer. Cookies are small text files, which are stored on your hard drive after being allocated to the browser you use and by which the site placing the cookie (i.e. us) has certain information sent back to it. Cookies cannot execute any programs nor transfer any viruses onto your computer. Their purpose is to make your online presence overall more user-friendly and more effective.
(3) Use of cookies:
a) Our Websites use cookies for the following purposes (the categories of cookies shown in the table below)
• Absolutely necessary cookies, these are necessary for the function of the site, for example for the allocation of a shopping cart. They cannot be deactivated in your systems.
• Performance cookies are used to determine how well the site performs on different browsers and to determine if there are any problems with load times. This enables us to make technical improvements to the website. These cookies enable us to count visits and traffic sources so that we can measure and improve the performance of our website. They also help us to answer questions concerning which pages are most popular, which are least used and how visitors navigate on the website. All information collected by these cookies is aggregated and is therefore at least pseudonymous.
• Functional cookies are not absolutely necessary for the functioning of the site, but they make the use of the site more comfortable. With these cookies the website is able to provide extended functionality and personalization. They can be set by us or by third parties whose services we use on our pages.
• Advertising cookies / cookies for marketing purposes enable us to track user behavior on the site and to display appropriate offers, as well as to identify problems with user navigation. These cookies can be set by our advertising partners via our website. They may be used by these companies to create a profile of your interests and to show you relevant ads on other websites. They do not store personal information directly, but are based on a unique identification of your browser and Internet device.
b) The cookies used on our Websites may be either first party or third party cookies:
First party cookies are set exclusively by this website and originate exclusively from us. They are stored locally on your computer and enable us to recognize you when you visit our Websites again. However, this is only possible for us, third parties neither receive information from the cookie nor do we pass the information on to third parties. The purpose of First Party cookies is to obtain meaningful information about the use of the site.
Third Party cookies are those that are set by third parties.
c) In addition, we distinguish the types of cookies based on persistence as follows:
- Transient cookies (refer to b)
- Persistent cookies (refer to c).
d) Transient cookies are automatically deleted as you close the browser. This includes especially session cookies which store a so-called session ID. Various requests of your browser may be allocated to the joint session by way of session IDs. This facilitates recognition of your computer on your return to our Websites. Session cookies are deleted as you log out or close the browser.
e) Persistent cookies are automatically deleted after a specified time, subject to the cookie in use. You may delete any cookies at any time in the security settings of your browser.
f) You can choose whether you wish to accept cookies when entering our Website. After that you can amend your settings through [describe how it can be done, should be as easy as when entering the Websites the first time] or in your browser settings.. We should like to point out that if you disable cookies you may not be able to use all functions of our Websites, or they may not fucntions or as well as if you would have accepted the cookies.
(4) Cookie listing
Please see the full list of cookies on our Cookie Policy page.
II. Further website functions and offers, purposes of data use
(1) In addition to the purely informational use of our Websites, we offer various services you may use if interested. As a rule, this requires you to state further personal data, which are used by us to provide our respective services. The aforesaid principles of data processing shall apply to such personal data.
(2) In addition to the data already mentioned above in this Sec. 3, we collect and store certain data, which our clients key into the Websites, transmit to us in other ways or which we receive or is generated in connection with provision of our services and our recruitment processes. Examples of such data are:
• company/organisation
• VAT ID no.
• salutation
• position in organisation
• fist and last name of customer
• department
• address
• telephone number
• fax
• contact log
• marketing consents and newsletter subscriptions
• diet information in connection with taking part to our events
(3) We use these data to maintain our customer relationships, communicate with customers about products, services and orders, to operate and develop Services; monitor and analyze Services and Website usage; understand you and your preferences to enhance your experience and enjoyment using our Service; provide and deliver Services you request; send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages; send direct marketing and behavioral marketing as well as remarketing; provide technical support and customer service; and conduct research and analytics.
(4) We also use the data to enhance our Websites, e-shop and online presence, to prevent any abuse and fraud or to reveal them, or to enable third parties to execute any technical, logistic or other services on behalf of us. Data are also used to store shopping baskets or order templates, placing them at the customers’ disposal for any new use.
(5) Only if customers have previously granted their consent or, as far as this is legally permissible, if no objection was raised, we also use these data for product related surveys and marketing purposes.
Sec. 4 How we share your Personal Data with third parties?
(1) Personal data may be disclosed to third parties if required under any applicable law or regulation or order by competent authorities, or in order to enforce the Terms and to investigate possible infringing use of our services.
(2) We partly use external service providers (“Data Processors”) for the processing of your data. Those providers are carefully selected and commissioned by us. They are bound to our directions regarding the processing of the personal data and are regularly monitored. We may also share your data with our group companies.
(3) We may, moreover, transmit your personal data to third parties for the purpose of sales actions, winning games, signing of contracts or similar services we offer jointly with our partners. These partners shall process your personal data as data controller in accordance with their own privacy policy.
I. Service providers: hosting and operation of the Websites, technical service providers
(1) In the context of contract processing, the data is stored either on the servers of the Data Processors, Lapp Service GmbH and SETU GmbH, Königsturmstr. 28 73525 Schwäbisch Gmünd .
Sec. 5 Do we transfer your Personal Data outside of the EU and the EEA?
(1) We have partners, Data Processors and servers located in various countries around the world. Therefore we, our Data Processors or partners may transfer your personal data outside the country where you use Services, including to countries outside the EU and EEA that do not have laws providing specific protection for personal data or that have different legal rules on data protection.
(2) We ensure that a legal basis for such a transfer exists and that adequate protection for the personal data is provided as required by applicable law. We use standard contractual clauses approved by the European Commission and require that the receiving party uses appropriate technical and organizational information security measures.
(3) Inasmuch as our Data Processors or partners are located in a state outside the European Economic Area (EEA), we are also going to keep you informed about any consequences of these circumstances in the description of our offer.
Sec. 6 Your Rights: How to Access, Update and Manage Your Information?
(1) You have a right to access, update and manage your own personal data under the applicable data protection laws. If you wish to exercise any of the rights defined below in this Sec. 6, please call or send an email request thereof to us via the contact details defined in Sec. 1(2) above.
(2) We may ask you to provide further information in order to identify you. We will respond to your requests within 30 days.
(3) If you want to review, delete, or change the personal data processed by our partner, please contact the relevant partner directly.
II. Right to Access Your Data
(1) You are entitled to obtain confirmation on whether or not we process personal data about you. You may also have information on our means of processing as well as a copy of the personal data undergoing processing. We may charge a reasonable fee based on our administrative costs if you request further copies.
III. Right to Rectify Your Data
(1) You shall have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. You may have your incomplete data completed if you provide us with additional information or statement.
IV. Right to Erasure
(1) If you no longer want us to actively process your personal data, you can have us delete your personal data if:
(i) your personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed defined in Sec. 3;
(ii) if you withdraw your consent as defined in Sec.7(1);
(iii) if you object to the processing and there are no overriding legitimate grounds for the processing;
(iv) the personal data have been unlawfully processed; or
(v) the personal data have to be erased for compliance with a legal obligation in applicable law.
V. Right to Restriction of Processing
(1) You have the right to obtain from us restriction of processing where one of the following applies:
(i) the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of the personal data;
(ii) the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
(iii) we no longer need the personal data for the purposes of the processing, but it is required that we store your data for the establishment, exercise or defence of legal claims; or
(iv) you have objected to processing pursuant to Sec. 6.VII below and we have verified whether our legitimate grounds override your rights and freedoms.
VI. Right to Data Portability
(1) You have the right to receive the personal data concerning you which you have provided to us (for example by making a purchase or submitting your email address for direct marketing purposes) in a structured, commonly used and machine-readable format. You have the right to have the data transmitted to another controller if:
(i) the processing is based on consent or on a contract; and
(ii) the processing is carried out by automated means.
VII. Right to Object Processing
(1) You have the right to object at any time processing of your personal data on grounds relating to your particular situation, when the processing is is based on legitimate interest defined in Sec. 7(4), including profiling.
(2) We shall no longer process your personal data unless we demonstrate compelling legitimate grounds for the processing, which override your interests, rights and freedoms.
(3) On objecting, we request a statement of reasons as to why we may not process your personal data as usual. In the event of your justified objection, we shall look into the matter and will either terminate or adjust data processing, or explain to you our compelling and legitimate grounds as to why processing will be continued.
(4) You have always right to object direct marketing and processing of personal data for such purposes. You do not have to state reasons for such objection.
VII. Right to withdraw consent
(1) To the extent the processing of your personal data is based on your consent, you have the right to withdraw such consent at any time by informing us of the withdrawal. If you withdraw your consent we will no longer process your personal data. Please note that the withdrawal of consent does not affect the lawfulness of the processing of your personal data before the withdrawal.
Sec. 7 What is the legal basis for the processing?
(1) Your consent (Art. 6 (I) lit. a GDPR) is our legal basis for processing procedures that require us to obtain consent for specific processing purposes, especially registrations with newsletters and use of certain cookies.
(2) In the event that processing of personal data is required for contract compliance involving the data subject as the contractual partner, the processing of data is based on fulfilling our contract (art. 6 (I) lit. b GDPR). As an example, this is the case with processing procedures that are necessary for the delivery of goods or the performance of our service or return service. The same legal basis also covers processing procedures needed to carry out pre-contractual measures, e.g. upon queries concerning our products or services.
(3) If our company is subject to a legal obligation requiring the processing of personal data, e.g. compliance with tax-related duties, processing shall be based on art. 6 (I) lit. c GDPR.
(4) Processing procedures may ultimately be based on our legitimate interests, or those of a third party (art. 6 (I) lit. f GDPR). Processing procedures not captured by any of the legal principles stated in Sec.7(1)–(3) rest on this legal basis, if the processing is required to protect a legitimate interest of our company or of a third party, providing the interest, fundamental rights and freedoms of data subjects do not prevail. A legitimate interest is assumed, if the data subject is our customer. We may for example develop, monitor and analyze services as well as send communication and marketing for you based on our legitimate interest. If the processing of any personal data takes place on the basis of art. 6 (1) lit. f GDPR, our legitimate interest will be the performance of our business activity.
(5) You may reach us using the contact information defined in Sec.1 if you consider that your interests or fundamental rights and freedoms override our legitimate interest and require protection of your personal data.
Sec. 8 Contact form and e-mail contact
(1) There are contact forms on our Websites, which can be used for electronic contact. If a user takes advantage of this possibility, the data entered in the input mask will be transmitted to us and stored. This data is:
Title, first name, last name, company, department, customer number, address (street, house number, postcode, city, country), e-mail address, fax, telephone, subject and message.
(2) At the time the message is sent, the user's IP address and the date and time of transmission are also stored.
(3) Alternatively, you can contact us via the e-mail address provided. In this case, the user's personal data transmitted by e-mail will be stored.
(4) In this context, the data will not be passed on to third parties. The data is used exclusively for processing the conversation.
(5) The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. For the personal data from the input mask of the contact form and those that were sent by e-mail, this is the case when the respective conversation with the user is finished. The conversation is terminated when it can be inferred from the circumstances that the facts in question have been finally clarified.
(6) The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.
Sec. 9 Newsletter
(1) If customers wish to receive the newsletter as offered on the Websites, we require their email address and information to the effect that examination is agreed to that respective email address owners approve receipt of the newsletter (Double Opt-In procedure).
(2) Upon your newsletter registration we also store your computer system’s IP address as provided by the internet service provider (ISP) of the data subject at the time of registering together with date and time. Storage of these data is necessary to facilitate later tracking of any (possible) email misuse of data subjects. It also provides the person responsible for data processing with legal security.
(3) Personal data collected within the scope of newsletter registration are used exclusively for the dispatch of our newsletter. Newsletter subscribers may be informed via email how this is operated in case of changes in the newsletter offer or concerning technical matters, if this should be necessary for newsletter registration or running the newsletter service.
(4) Data subjects may cancel their newsletter subscription at any time. As far as the newsletter dispatch is concerned the persons may equally, at any time, revoke their consent to the storage of any personal data by using the pertinent link in the newsletter. In addition, subscribers have the option to unsubscribe directly on our Websites or to inform us through other means of communication.
Sec. 10 Google Analytics
(1) We use Google Analytics, a web-analysis service provided by Google Inc. (“Google”). Google Analytics deploys methods that enable us to analyze the use of our website by you, e.g. cookies (see more information about cookies above in section 3). Google utilizes the personal data collected to track and examine the use of our Website and Services, to prepare reports on its activities and share them with other Google services.
(2) Google may use the personal data collected to contextualize and personalize the ads of its own advertising network. The information generated on your use of this website is processed by Google outside of the EU and EEA.
(3) You can prevent the acquisition of the data relating to your use of the website (incl. your IP address) by Google, as well as its processing by Google, by downloading and installing the Analytics opt-out browser add-on.
Sec. 11 How long do we store personal data?
(4) We will not retain your personal data for longer than is necessary for the defined purpose of the processing of personal data or for legal requirements. Unless stated to the contrary, the criterion decisive for our stipulating of storage periods is the respective statutory safekeeping period. Data are deleted after such period has expired, provided they are no longer needed for contract performance or contract initiation.
(5) If you have given your consent to electronic marketing we will process your personal data and send you marketing until you withdraw your consent.
Sec. 12 Legal or contractual rules on the provision of personal data
(1) The provision of personal data is partly prescribed by law, e.g. tax regulations, or may be the result of contractual arrangements (e.g. statements concerning a contractual party). When signing a contract it may sometimes be necessary for data subjects to place their personal data at our disposal which, at a later stage, need to be processed by us. For example, the data subject may be under obligation to make personal data available to us when we sign a contract with them. A consequence of non-provision of personal data would be that no contract might be signed with the data subject. Data subjects must contact a member of our staff prior to such person making personal data available. In every individual case, our employee will advise data subjects if the provision of personal data is legally or contractually prescribed or required for signing a contract. He will also inform on possibly existing obligations to provide personal data and possible consequences of not providing personal data.
Providing us with your personal data for the purposes of direct marketing, subscribing to a newsletter and for the use of other than absolutely necessary cookies is always voluntary. Witholding your consent for the use of your data for these purposes has no other effects except that we cannot process your data, which may sometimes mean poorer functioning of our Websites.
Sec. 13 Automated decision-making
(1) There will be no automated decision-making or profiling.
Sec. 14 Security of your information
(1) We implement technical and organizational security measures to help protect the security of your personal data both online and offline. We take steps to ensure that your personal data is treated securely and in accordance with this Privacy Policy and applicable laws. These measures vary based upon the sensitivity of your data. Personal data will always only be available to authorized employees holding a position that requires them to process personal data to perform their work. We have taken appropriate technical and organizational measures to keep your personal data secure to ensure that only authorized persons are given access to the personal data (e.g. accessing personal data always requires password). We also have internal policies in place for secure processing of personal data.
(2) Please note that in light of the current state of technology, no full data protection can yet be guaranteed in data transmissions via internet. We will take every possible care that any data sent over the internet to us by our clients is safe. However, data subjects are also at liberty to transmit their data to us via alternative options considered more data secure, e.g. per telephone.